RETURN TERMS AND CONDITIONS
RIGHT OF RETURN
According to the European law 185/99 (consumer protection in contracts at a distance) the customer right of return and refund can be exercised no later than 7 days from the receipt of ordered goods.
The right of withdrawal lies exclusively with the client - final consumer who buys for purposes unrelated to his economic and work activity and that, therefore, buys by communicating his personal data and tax code to the supplier. Products purchased can be returned with full refund of the amount paid, with the exception of shipping costs for the return itself. Before returning goods, please contact us at the number +39.333.266.6803 or send an e-mail with a request for the return authorization to the address [email protected]. Goods must be returned intact, packaging included. The return must be made exclusively through the express courier indicated at time of the authorization request.
What is the refund policy for international items?
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase to the address shown on your delivery note, obtaining proof of postage. By original condition, we'd expect this to mean that you've kept original packaging and labels, and that the item is unused and undamaged.
Unless faulty, we'd like you to make your return within 35 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on +39.333.266.6803, during a european working hours.
How do I return an item by post internationally?
Please follow the instructions above for any unwanted items. If we've sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on +39.333.266.6803. We'll refund any postal charges you incur to return such items or arrange a pick up with our shipper or send you a pre-paid postage label. Please note that this refund will be in Euro, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.
When will I receive a refund if I return an international delivery?
If you have returned the item to us, your credit/ debit card ro bank account will be credited within 14 days of you sending the returned item.
What happens if I return a gift sent by international delivery?
We can give you a refund for the item as long as you're named on the order as the recipient. Otherwise, we'll need permission from the bill payer. Please contact us on
+39.333.266.6803, and we can discuss your options.